- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So I got the email last night that my offer was ready to be redeemed, and I went to claim offer, it took me to the screen to choose Target gift card or Samsung Chromebook go.
I click on claim, and it brings me to the terms and conditions agreement, click agree and continue then it loops back to the claim page, and repeats process.
Have tried both on the app and online, and can't get past that...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jnt42, we're terribly sorry for the issues you're having. Have you tried to close out the My Verizon application and tried to redeem the promotions you're being offered?
~Ivone
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes I have tried closing out the app, restarting my phone, uninstall and reinstall the app, tried on the web browser and every time it still goes from terms/conditions, I click I got it and it takes me back to the claim tile
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for this information. We'll be sending a private message to continue. ~Peter
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
i am also having this issue claiming the giftcard.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ih8sand, sorry about the issues with the gift card. Please check for a Private Message from us so we can help.
~Jesse
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having this same issue,how do I resolve it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We are here to help with your promotion. To better assist, please tell us a little more. Have you received the confirmation email?
~Maria
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It really feels like you all don't want us to get our promo gift card.
I personally have explained 5 times to 5 different people my issue and then in private messages went back and forth with at least 3 different people, and got no where, and am still right where I was 2 weeks ago, but more frustrated, because I'm not getting any support in fixing the problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, Jnt42. My apologies to hear of your experience but rest assured, help is here. I know you have been through a lot to redeem your promotion and rest assured, we definitely want to see you receive it. My apologies if you have been asked already but when did you begin service? The reason I ask is that based on the time frame, this could be the reason you have yet been able to redeem it. Please advise.
-Natasha
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having the sam issue, I called on the 23rd of May and they told me there would be a ticket made to look into it. I see here it's been brought to their attention long before I called. I'm wondering if it's intentional.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We want you to get the promotions you qualify for and would like to help. Please tell us, have you received the confirmation email?
~Maria
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still have not received anything about the gift card as of today. I can't redeem the tile either but I did get the Nintendo switch. I started service back in March and have waited the appropriate amount of time that I should be able to redeem the target gift card.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We're sorry to read about the Target gift card. Do you see the offer for it on your My Verizon account? ~Peter
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes I have tried closing out the app, restarting my phone, uninstall and reinstall the app, tried on the web browser and every time it still goes from terms/conditions, I click I got it and it takes me back to the claim tile
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for following up. We definitely want you to get any promotional offer that you qualify for. We did institute a fix recently for customer's having issues. We highly recommend clearing your cache, prior to logging on to My Verizon to claim the reward.
Hope this helps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I tried clearing the cache prior to logging in, and it is still stuck in the same loop.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having the same issue. I've tried on a tablet, laptop, and my phone. Just the same loop every time.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same here I'm starting to think it's intentional, is there anyone who was able to claim the $200 target gift card??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We want to make sure you are able to claim your gift card. Please tell us, is your My Verizon app up date? Have you checked your email account? ~Geo
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes & yes don't know what else to check

