I had gotten a wifi router in February and cancelled service the very next day and here I am way in July requesting return labels every 5-7 business when the label is supposedly coming. I have spent 2 hours on every phone call speaking with people who clearly don't know how to assess this situation. I refuse to pay a $200 return fee when it clearly is not my fault why the box isn't being returned, every time i speak to a rep its "do you have this amount to pay for your services". I refuse to pay the 200 to reconnect my lines because who wants to pay for an issue that is not caused by you?? I can't reconnect my service unless the $200 is paid plus my regular bill. This has been by far the worst phone company I have had to deal with and if i knew the return process would take longer than actually getting the device I would have left it at the store. My phone line has been disconnected for now a week and they refuse to reconnect unless I pay and no one is hearing me at this company and i'm really tired. I went from loving verizon to hating it.
Hey there, dessunasia, we're sorry to hear your service has been affected by the return fee. We definitely want to help ensure that you receive the return materials so you can send back your equipment and reinstate your service. So we can better assist, we will be reaching out via Private Message.
-Lauren
Start a new topic or ask questions in the open forum.
