Unable to login to yahoo on 5G home internet

bruce-955
Enthusiast - Level 3

Recently, I can no longer login to my yahoo account when I'm connected via my 5G home internet.  Once I enter my login id and password for yahoo, I get redirected to a page "https://guce.yahoo.com/consent?xxxxxxxxxx" that the browser gives a cert common name error.  It happens on every browser and on every PC I have and was happening on my phone while connected to wi-fi (Verizon).  GUCE is something yahoo uses for privacy controls.  Once I switched off wi-fi on my t-mobile phone, I was able to sign in on the phone with no issues.  I then switched my laptop to use my phone's hotspot (t-mobile) and it then worked as well, so it is something with the Verizon network.

Basically, when I sign in, yahoo redirects to the "guce.yahoo.com" url and the browser displays a "net::ERR_CERT_COMMON_NAME_INVALID".  Further inspection says that the common name on the cert is "*.automation.lyrahealth.com" which does not match "guce.yahoo.com".

But as I said, this only happens when connected to the Verizon 5G internet.  It appears some sort of blocking has been turned on that is causing this.  It happens on my Linux PCs, Windows PCs, and my macbook if I'm not connected to the company VPN and on all browsers, Edge, Vivaldi, Chrome, and Safari.  I'm located in the San Fernando Valley area of Los Angeles.

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2 Replies
vzw_customer_support
Customer Service Rep
bruce-955, the last thing we want is for you to have any problems accessing any websites, and we're going to make sure this is fixed. What troubleshooting have you tried so far? What model 5G Home Device do you have?

~Jesse

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bruce-955
Enthusiast - Level 3

Thanks Jesse.  It appears someone there has already corrected the issue at least for now.  I'm able to sign in to Yahoo again without the errors.

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