Unable to redeem Nintendo switch

[Mariahrosec]

Hello,

I have the email and see the redemption tile but receive an error message when trying to accept the terms  “We’re sorry there was an error when adding your….promotion to your Verizon account, please try again later.” I called customer service… but it is there not a way to just accept manually via customer service? 

I cleared my cache, logged in and out, refreshed my browser. 

[vzw_customer_support]

Congrats on receiving the redemption email for the Nintendo Switch, Mariahrosec. I'm sorry to learn you have had some trouble getting that redeemed, and I am here to help. Since we will need account access to assist with this, please, be on the lookout for a private message from us.

-Joseph

[geoffguin124]

Hello, 

I signed up for Verizon internet on 6/5/24. It is now 8/23, and I have not received my offer to get my Nintendo switch. Please assist me with this.

[vzw_customer_support]

Hello. Thank you for reaching out to us on this platform. Please tell us, have you received a confirmation email with the steps to redeem your promotion? 

~Maria

[veri9]

I'm having exactly the same error. There are two promotions that I"m supposed to select from. One is grayed out completely and other one is selectable. And that's the one I want but when I select it I'm taken to agreement page and I checked on agreed and it says 

We're sorry.

There was an error when adding this Nintendo Switch or $200 The Home Depot Gift Card promotion to your verizon account.

Please try again later

[vzw_customer_support]

We're sorry about the issues you're having with your redemption. Let's make sure you can redeem without any issues. We're sending you a Private Message so we can help.

~Jesse

[Dave0226]

I also am having the same error when attempting to redeem a Nintendo Switch. I check the agreement box, after selecting the Nintendo switch and then recive the error on the next screen. Please help with redemption.

[Charity24]

I’m having the same exact issue. I tried speaking to someone over chat, they said to call a number. I called the number and they had to direct me to someone else. They told me I’d receive an email today with a resolution but nothing. Has anyone gone to a store and had any luck getting this resolved? 

[vzw_customer_support]

@Charity24  wrote: I’m having the same exact issue. I tried speaking to someone over chat, they said to call a number. I called the number and they had to direct me to someone else. They told me I’d receive an email today with a resolution but nothing. Has anyone gone to a store and had any luck getting this resolved? 

Charity24, sorry you're having some trouble trying to redeem the Nintendo Switch. If you qualify for a cool reward like that gaming system, I want you to be able to get it. As part of that can you confirm for me what qualifying purchase you made and roughly when did you make it? 

-John

[GFlores69]

I also have this problem - I tried for the last week as my offer was redeemable the 17th and have been doing things slightly differently each time with the same error message when trying to redeem The Nintendo Switch.

[vzw_customer_support]

Good morning! We are terribly sorry you're having trouble trying to redeem the Nintendo Switch offer. Verizon wants to make sure you enjoy such promo. We want to be on the same page, can you confirm for us what qualifying purchase you made and roughly when did you make it? 

~Gilbert

[User19891]

Same issue. It feels like they make these offers impossible to redeem. 

[vzw_customer_support]

This is never the way we want you to feel, and we are here to help out. You can find the post on how to redeem for your switch on this link: http://spr.ly/6603Yu9aV

~Freddy

[gam3fr33k]

Same deal on my end.  I click the tile and see some gibberish ##RD## on the make the most of your plans tile, then I'm redirected to the redemption page which is trying to add some google product to my cart.  It says nothing about picking Home Depot or Switch, and clicking it just says "There was an error when adding this promotion to your verizon account". 

[dheenatimulla]

Same issues here. Starting to wonder if this was all a verizon swindle. 

[dheenatimulla]

They reached out and after the 5th try i got my offer redeemed 🙂 

[vzw_customer_support]

dheenatimulla, thanks so much for the update. Awesome to hear!!! Remember, we are here for support when you need us. 

https://www.verizon.com/support/contact-us/#mobile

-Natasha