We are being charged and additional $200 for unreturned equipment that is actively being used in the home. Several calls including in store pleas have been ignored and Verizon is threatening suspension of our services unless we pay the full amount which includes the equipment charges. Fun fact: myself and my son both work for Verizon. We have to go thru the normal protocols to seek assistance in getting this issue updated and corrected. The process is simple. A claim to set aside the amount of the charged equipment can be placed onto the account to offset the cost so the regular bill can be paid until Verizon resolved the incorrect charges. My son and I do this daily for Verizon as employees for our customers. However, as we attempt to explain this situation and procedure and as soon as the agent on the call learns weโre employees and they cannot upsell to us, our calls are dropped and disconnected. Verizon has made trying to correct this issue extremely difficult and the continued threats to suspend our services for monies we do not owe. We will gladly pay what we owe but we refuse to be intimidated by them to pay for equipment we have in our home and are still using.
Hello, Nix1029, we're so glad to have you as a part of the Verizon family and want to ensure that your billing cocnerns are addressed. So we can best assist, we will be reaching out via Private Message.
-Lauren
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