Verizon DNS servers have been slow for days

[unwiredsoul]

I have Verizon 5G Home Internet service that typically works great. So, when an issue occurs, it's pretty noticeable. A couple days ago, I began to notice every device having long load times for web pages and the content on the pages.

After performing basic network troubleshooting I have determined the root cause to be inconsistent speed for name resolution when using the default Verizon DNS servers (IPv4 & IPv6). This leads me to two questions:

1. How do I report this to Verizon Technical Support?
   1. I would be surprised if the folks running the infrastructure aren't already aware, but it's been occurring for days now, so maybe I'm wrong?
2. Is there any way to set custom DNS servers in the ASKEY NCQ1338FA Modem/Wi-Fi router?
   1. I have looked everything I can think (and I even RTFM) but I cannot find a way to custom configure DNS servers for clients that obtain their IP addresses from the NCQ1338FA via DHCP.

[unwiredsoul · Accepted solution]

This issue now seems to be completely and fully resolved. No changes to any software, hardware, or equipment reboots on my end resolved the issue.

[vzw_customer_support]

Thank you for letting us know that the issue has been resolved. Please don't hesitate to reach out for further assistance. Have a great day!

~Maria