I called and signed up for Verizon Forward Internet on 12/30/2024. I was informed that the internet device would arrive in 2 business days, after which I should activate the service and call back to receive the 6-month free discount. I received the invoice via email shortly after the call.
After waiting about a week without receiving the device, I called again and was told by the agent that the first order did not go through despite receiving confirmation emails. The agent placed the order again. When I asked about the 6-month free promotion, he assured me that they would apply the discount once my service was active. I received the device and activated it on 1/11/2025. I submitted proof of Verizon Forward eligibility, which was approved.
When I called to inquire about the 6-month free promotion today, the agent was not aware of the promotion and suggested I called lifeline, and I was denied the 6 month free promotion. The initial order was placed on 12/30/2024 and activated on 1/11/2025, which shall make me eligible based on the terms below. What options do I have at this point?
For 6 months. For eligible new customers who enroll in Verizon Forward. Limited-time offer.โ
Offer ends 12.31.24. Availability varies. For new eligible residential customers who first sign up for 5G Home, LTE Home or Fios 300 Mbps internet and then qualify for Verizon Forward. Subject to credit approval. $99 setup charge applies for Fios internet. $0/mo for 6 mos: Must install/activate eligible service by 1.20.25. $0/mo service for 6 months applied as a promo credit/Verizon Forward discount starting w/in 1-2 billing cycles after installation/activation; promo credit ends if eligibility requirements are no longer met. After 6 months, you will be charged the then-current price. Verizon Forward: Approved verification documents required. Discount applied w/in 1-2 billing cycles after eligibility requirements are met. One discount per eligible Verizon account.
We always want you getting any eligible promotions and are to help. Not to worry as we will get this resolved together ASAP. We just need a few more details. Which internet device had you ordered for this promotion? Was this through Verizon FIOS or Verizon Wireless?
-Sean
Hi Sean, thanks for getting back to me! It was Verizon 5G Home Internet Service. I can provide the order number and account number if it helps! Thanks again!
Thank you for the additonal information. We will be sending you a private message to secure any addtional account specifics to further assist with your promotion.
-Toni
I spoke with a representative, but my issue remains unresolved. I placed an order on 12/30/2024, received a "Please Complete Your Order" email while on the phone, clicked the link, and submitted the order. The rep confirmed, and I received a completion email with a tracking number. After waiting a week and receiving nothing, I called again on 1/7/2025. Another rep couldn't determine the problem and placed a new order. I received the device this time, but was told my order was now ineligible for the 6-month free promotion because it was placed on 1/7/2025. My original order was placed on 12/30/2024, and Verizon's error caused this issue. I am disappointed and will file complaints with BBB and AG, and post about this experience on Facebook.
Hi Sean, any update on this? Thanks!
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