I have had Verizon 5G Home Internet for almost 3 years. I have Visible for cell service. I wanted to apply my Visible 5G Home Internet discount code to my account. I contacted Verizon support via chat. The representative said they had to cancel my 5G Home Internet Line and create a new line to get the discount applied. When the representative cancelled the line, the chat went dead. Now I am unable to order 5G Home Internet at my service address despite having it for 3 years. The system says it is not available at my address. No one at Verizon is able to help. All I want to do is get my line reconnected. Anyone know who can help me? Thanks!
Hello mikefromnj822 and thank you for your three years of loyalty. I would hate being without my 5G Home Internet services and can imagine how this has impacted you. Please be on the look out for a Private Message from us, we'd love to work on resolving this concern right away!
-Christy
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