Signed up for a free trial of 5G Home Internet back in June, cancelled after 2 weeks due to unreliability. Returned everything in the original box with the included return label, should have been the end. In August I got a bill for $52 for an unpaid balance for 5G Home Internet. I spent countless hours on the phone with various Verizon representatives trying to get to someone who could look up the account and cancel that bill. Finally after days and hours on the phone they acknowledged it was a mistake and said they had cancelled the bill.
Now in October I get a collection notice for the $52 unpaid bill that Verizon supposedly cancelled. Thanks for adding insult to injury and ruining my credit score.
I've just spent hours more searching for solutions and apparently this is an all-too-common occurrence with Verizon. I've had my mobile phone service with Verizon for years and I'm just about to cancel it and move to another carrier out of disgust.
Currently filing reports with the BBB and my local consumer protection office. If anyone knows of some way to contact Verizon that *doesn't* involve hours on the phone please let me know.
We hear you loud and clear. We understand the importance of taking the necessary steps to get your account closed out properly, and we will be glad to help. We sent a Private Note to further assist you. ~Geo
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