Business customer using Verizon wireless internet and phone service.
ISSUE#1:
During Feb 2024, my business moved locations whereby we had our wireless internet router moved. At the new location, there is bad wireless connection due to the remote location of our store within a mall.
After one month of no connection, verizon customer rep trying to figure out a solution, mailed the business a new gateway router. This was also a fail attempt. Lastly, verizon rep urge us to return the gateway router believing it was a defective product and urge us to go to the nearest verizon store for a replacement. This second gateway router was another failure. The last solution (should have been the first) was to sent a verizon tech to verify if the location is suitable for wireless connection. The tech report it was not, he suggested verizon business fios fiber network is best suited.
A month later, i am billed for two gateway routers and wireless internet from Feb-MAR 2024.
VERIZON CHARGED MY BUSINESS CREDIT CARD ON FILE AND WE NEVER GOT A REFUND OR THE ISSUE RESOLVED.
EVIDENCE WAS SUBMITTED WITH RECEIPTS THAT ALL DEVICES WERE RETURNED AND NO DATA WAS USED ON THE ACCOUNT.
CUSTOMER SERVICE IN VERIZON BUSINESS LOYALTY CANNOT LOCATE WHY THE FUNDS WERE PULLED FROM OUR ACCOUNT, CALL TIME EXCEEDED 2HRS WITHOUT A SOLUTION, CUSTOMER REPS KEPT DISCONNECTING OUR CALLS OR RELOCATING US TO WRONG DEPARTMENTS, DENYING US ACCESS TO ESCALADE THE ISSUE. PLACING THE CALL ON LONG WAIT TIME. TELLING US THEY CREATED TICKETS AND NOTHING GOT RESOLVED TO-DATE. WHEN WE RECORDED THE CALLS DUE TO CUSTOMER REPS DENYING INFORMATION THEY TOLD US, WE HAD A SUSPERVISOR 'ASHA' CALLED US AND THREATEN US TO DISCONNECT OUR SERVICE WITH THE NETWORK.
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