Hello I was originally on both the ACP and verizon forward program, I was told the verizon forward program would continue on after the ACP ended since I was low income. This month I then received a bill without the verizon forward program discount and wondering why? I am low income and the only reason why I was using verizon was because of the discounts offered to me. If The verizon forward program is not going to be applied anymore I am going to have to change internet providers unfortunately.
Thank you for reaching out about Verizon Forward. Were any other changes made after ACP was discontinued?
-Melissa
No nothing was changed, even last month when my ACP discount ended it still had the verizon forward program discount so I only was paying $50, but for some reason this month it went up to $80 and I was told the discount was not being applied anymore.
Let's get a closer look at the account. Please be on the lookout for a Private message.
-Melissa
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