Hello I was originally on both the ACP and verizon forward program, I was told the verizon forward program would continue on after the ACP ended since I was low income. This month I then received a bill without the verizon forward program discount and wondering why? I am low income and the only reason why I was using verizon was because of the discounts offered to me. If The verizon forward program is not going to be applied anymore I am going to have to change internet providers unfortunately.
Thank you for reaching out about Verizon Forward. Were any other changes made after ACP was discontinued?
-Melissa
No nothing was changed, even last month when my ACP discount ended it still had the verizon forward program discount so I only was paying $50, but for some reason this month it went up to $80 and I was told the discount was not being applied anymore.
Let's get a closer look at the account. Please be on the lookout for a Private message.
-Melissa
I have the same problem except they NEVER applied the forward discount. Iโve even been dealing with escalations and they told me I have to get lifeline which is incorrect. Lifeline told me this is NOT their program and that Verizon needs to fix it. This is sad that you first said this would be automatic. It wasnโt. Then Iโm given all the wrong info-even from corporate. You need to get this fixed.
I am still trying to get this figured out but havent had any success yet. Could a service rep send me another secure chat link to talk about it again? My old chat link was ended and cant access it anymore
Hello. We'd like to review your situation a little closer. I'll be sending you a Private Message, please reply to it, so we can get started.
~Maria
I signed up for Verizon Forward and was approved as well in July.They said it would take 2 months to apply, and it wasn't.I spent over an hour to get it straightened out and it was fixed for a month. The next month 60 again, it was fixed, then I got the discount and paid it only to be told 2 weeks later i still owed 30.00 and was given a late fee of 7.00 and was going to be disconnected . Again this month it's back to 60.00 plus another late fee. What is going on? I should only be paying 30.00 a month, not 60.00 and getting late fees .This why I signed up.
Hi michael_27. Thank you for sharing your experience. This is discouraging! We need to look closer at what is going on with your Veriozn Forward so we stop this roller coaster that is not fun! Please reply to the following private message so we can get more details.
-Deb
Hello again michael_27. We are glad you have been able to sign up for Verizon Forward. Now let's work together to figure out why it is not set up on your account. Do you recall when first getting this straightened out, where any details of the finding shared when fixed?
-Deb
Iโm having the same problem with my account. I was told that my bill would be only $30 a month.but they never applied the discount and now I pay $60. Iโve been paying $60 a month since day one. A representative assured me that I qualified for the program. Even got a confirmation I identity number that told me I qualified but when I got my bill, it was for 60 and not $30 . When I called Verizon about this they said the program had ended . So I called the rep. And he told me to call Verizon back and let them know that I had a confirmation and give them the number so I did and they were unable to help me. I told them that I had signed up before the program ended The only reason I switched over was because I was assured that I would only pay $30 a month. When I switch from Xfinity to Verizon ,my Internet has not been the same. I feel like itโs slower and it pauses and buffers. I would appreciate it if somebody could get back to me about this I was reassured that I would only pay $30 a month.
Hi Penina253. We are here for you and will heck out the billing and eligible discounts for your Verizon internet. We get when the bill is not what is expected, it is frustrating. Le't get a few more details. Please reply to the following private message to start.
-Deb
The Verizon forward seems to be a gimmick just to gain customers I am on a low-income and the representative that came to my house told me I would receive 6 months free and after that my bill would be 20 dollars a month I was approved for Verizon forward on November 26 and this December 28 and I received a bill for 114 dollars what a gimmick Verizon can have their box back
Yeah, it's been a non stop battle for me since my so called approval. I was given 1 discount , then the next month they said I was $30.00 short and dinged me a 7 dollar late fee. Every month it's been like this. Then in November, 5 days before my bill is due, the cs rep I was talking to, who was helpful, put my billing cycle on hold until she could get back to me about why my VF wasn't being applied. Guess what, 2 weeks later nobody contacted me, and I got dinged another late fee! So my bill is now 67.00. That's 4 times they've done this stuff. I feel like it's a total bate and schwitch , getting new customers who needed the ACP to afford the internet into their program with the promise of a discount , then not follow through. The only reason I signed with them is because I qualified. ๐ก
Hi Michael_27, I sincerely apologise this is the experience you've had thus far. That is definitely not the experience we wish our customers to have. I certainly want to help rectify the matter. I want to make sure you are taken care of as you've been promised. I'm going to send you a private message to collect your information and better assist. -Red
I am sorry you are having difficulty with the Verizon Forward Program. I'd be glad to find out why it is no longer attached to your account. Please watch out for a private message from me so we can further address this. -Sara
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