4 months ago I returned their router using the provided box and dropped it off at the UPS store. They claim they have not received it and took $215.50 from me. Ive called twice a month to no resolve.
Did you use the UPS shipping label that they provided? Also, during the process of returning the equipment (I recently had a successful return), did you receive any emails from Verizon indicating they showed the package was on the way back to them? Not emails from UPS but from Verizon.
We never want our customers to have problems with a return, and we want to take a closer look at what might be going on with your old account. We're sending you a Private Message so we can gather more details.
~Jesse
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