Been with Verizon wireless since 1999, no one cares about loyalty, I get it, figured I would throw it out there.
I started home 5g service January 2022, killer speed out of the box, 300 down 25+ up all day long. $25 a month locked in for 3 years, free Next hub max, etc etc. Happy me coming from spectrum 100/10 for close to $70 a month.
Fast forward to last October, due to an power outage that was out of my control, my cube modem/router got the latest firmware update. Huge UI changes, neat overall, but now I can't set my own DNS server and low and behold now my VPN speeds are a fraction of what they use to be. My VPN speeds prior were typically close to the full 300/20. Fine, whatever.
The last month or so, come 4pm-ish, my speeds are down to as low as 1.5 Mbps with an upload to match. This lasts until, at best, 10pm. Multiple reboots, factory resets. I start wracking my brain thinking something on my not so complex network was causing the issue. Hours spent trouble shooting, nothing. Left the modem off for hours thinking it was getting deprioritized, no help.
As of the posting of this at 10:30 PST, my speedtest results are 2.31 down 6.74 up.
I am located in the city of Orange, CA. I am on a second floor and I have line of sight to Disneyland and Angel Stadium where to my knowledge they have built out extensive 5g antennas. I get 700mbps-1.1gbps down and 60-80mbps up on my Pixel 7 Pro sitting 3 feet from my cube router.
I have talked with tech support and they want to ship me a new router. I have read multiple instances of others with a similar issue having the similar solution given to them and when they get new router they also get a new, lower speed plan.
Is this some master plan by Verizon to get the "grandfathered" people with the 300/20 service off from it? Close to two years of good service, now half the day its basically unusable.
Thoughts? I'm about a day away from cancelling this service, cell phone too, and going elsewhere.
We're sorry to read about the issues with your 5G Home internet service. We're here to help. Did you do all troubleshooting before a new device was offered? ~Peter
"Multiple reboots, factory resets."
Yes, I have tried all the options.
Thank you so much for the details icedomin8r. We want to help as much as we can. We will be sending you a private message to further assist.
~Ivone
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