When I signed up for Home internet I received the 10 year price guarantee ... I even have a screen shot of it on my account. Now my account shows a two year guarentee instead. Was there a bait and switch? have other users found the same?
That is indeed odd that your price guarantee changed, ATW55. We can certainly help. Please be on the lookout for a private note from us.
-Joseph
I just checked my account and it also has changed from a 10 year guarantee to a 2 year guarantee.
Customer support corrected the error and said the correction should be there by my next billing. So far the Verizon App still show 2 years. I will watch and if it does not correct by the next bill I will contact them again. My pessimistic side gives it a 50/50 chance 🙂
We're sorry for any issues you've encountered. If you continue to have any issues, please don't hesitate in reaching out to us, we would love to help.
~Ivone
I would share your concern if my price guarantee had changed, JARON46. We can certainly take a look into this and see what happened. Please be on the lookout for a private note from us, so that we can better assist.
-Joseph
I am having this exact same problem. Did anyone get it resolved?
Good morning Treejay. We would love to help. What service do you have Fios or Wireless? -Joe
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