When I signed up for Home internet I received the 10 year price guarantee ... I even have a screen shot of it on my account. Now my account shows a two year guarentee instead. have other users found the same?
That is indeed odd that your price guarantee changed, ATW55. We can certainly help. Please be on the lookout for a private note from us.
-Joseph
I just checked my account and it also has changed from a 10 year guarantee to a 2 year guarantee.
Customer support corrected the error and said the correction should be there by my next billing. So far the Verizon App still show 2 years. I will watch and if it does not correct by the next bill I will contact them again. My pessimistic side gives it a 50/50 chance ๐
We're sorry for any issues you've encountered. If you continue to have any issues, please don't hesitate in reaching out to us, we would love to help.
~Ivone
I would share your concern if my price guarantee had changed, JARON46. We can certainly take a look into this and see what happened. Please be on the lookout for a private note from us, so that we can better assist.
-Joseph
I am having this exact same problem. Did anyone get it resolved?
Good morning Treejay. We would love to help. What service do you have Fios or Wireless? -Joe
I am having the same issue. I set up home internet in January of 2023 with a 10 year price guarantee for $25 a month. Have a screen shot from then that shows that. In November of 2024 the $25 discount was removed and it now says 2 year price guarantee. I spent forever on the phone with customer service, and they eventually added the $25 discount back for the November bill, but my December 2024 bill changed again to just a $5 discount. I need my bill adjusted to honor the full $25 discount for the remaining 8 years of the price guarantee.
Hello, jsmit. Help is here as we can answer any questions regarding your pricing and account. Please tell us more. Has there been any changes to the account of any kind? When did you activate the service in question?
-Natasha
I first added home internet in January 2023. I have not made any changes to the account or other services recently.
Thank you for those additonal details. Has anything change as far as your payment method?
-Melissa
No, the account has been set on automatic payments for a long time
Hello, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist.
~Ivone
I have the same problem and totally getting the run around for months. Filed a complaint with Verizon and got no where so have filed one with FCC
Hello ddonalds, we want to make sure your issue has been addressed, So we can better assist, we will be reaching out via Private Message. -Dee
I was paying $35/mo for 5G Home Plus since January 2023. The price breakdown was $80 minus a $35 "unlimited plan discount" minus a $10 Autopay and paperless billing discount. That price was "guaranteed" for 10 years.
My last bill charged me $58.22 for the same service; they replaced my $35 Unlimited Plan Discount with a $20 "loyalty discount". Not feeling very loyal right now, I'll tell you that.
I just tried calling Customer Service and spoke to a representative named George. He informed me that he didn't see anything on my account or anywhere else on the site that offered a 10 year guarantee on pricing (meanwhile, here's a link from the VZ site itself from when the promotion first started), that my Unlimited Plan Discount was only good for two years, not ten - and besides, only the base rate of the internet (the original $80 before the discounts were added) was good for 10 years, not the discounts themselves. VZ gave me a $20 "loyalty" discount as a "courtesy" but at no time did George offer to reinstate my bill to reflect what I had initially signed up for.
I've had call VZ every few months since I signed up six years ago for bill discrepancies and other blatant errors, but this one takes the fracking cake. If I needed a good excuse to take my home internet and four phone lines elsewhere, this is it.
Hi MGraz, we want to make sure that your billing is correct and see what has happened. Be on the look out for a private message from us to look into this further with you.
-Katie
Are you going to do that, I have the same issue and have called Verizon X 2 months and they keep giving me a credit to get back to where I was but it's back up again in the next mo bill on myVerizon site. I want to get involved with the FTC. I have spent hours on the phone with customer service and they are clueless. They keep trying to fix this by giving me credits only to get rid of me, not their fault. I've been with Verizon for 24 years, but this takes the proverbial cake!
We're concerned to learn your pricing has changed from your original promotional offer, moffee. Please tell us more. Were there any changes to your plan or account? Is this for wireless or Fios service?
-Danielle
Still haven't gotten this sorted out; this month, my internet bill is $50. Absolute joke. VZ has had several chances to fix this and just haven't.
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