After having Verizon's 5G internet for 2.5 years, the service has been getting worse as time goes on so we canceled it over a week ago and went with another provider. After speaking with multiple service reps about the issues and the cancellation, I was told I would receive a return box in the mail. Low and behold, I have not received a box or a label so I can return the router to Verizon. After being with Verizon for over 15 years, if I get charged an equipment fee because Verizon failed to send me a way to return their equipment to them, I will be pulling the plug on all of my services and going to T-Mobile. Can a Verizon rep PLEASE assist me in getting the box and/or label I was told almost two weeks ago that I would receive??
One of our main goals is to provide reliable service, and we are concerned to learn that you are experiencing issues. To better assist, please tell us a little more. Is your service with us residential/Fios or Mobile? Did you recently move or change the router to a different room/location?
~Maria
Start a new topic or ask questions in the open forum.
