Wi-Fi Health Check not working

[fp3798]

I'm on the 5G Home Plus plan and every time I try to run the Verizon app's Wi-Fi Health Check it says "Looks like something went wrong"  I have yet to get this to work.  Has this feature been disabled  or is there a special setting to get it to work?  I've tried on both my ipad and iphone

[vzw_customer_support]

fp3798 Sorry to read about the issue with this feature on the app. Are you having issues with your service? ~Peter

[fp3798]

The service itself is fine, but I'm just curious which spots are stronger and how the signal degrades the further I get from the router.

[fp3798 · Accepted solution]

Also there was something wrong with my setup which Verizon support was able to fix.  I now see this feature.

[Kelmi99]

What is the fix required to be able to use the Health Check?

[vzw_customer_support]

Hello, Kelmi99. Help is here as we always want you to have access to every feature for your 5G Home Internet services. Please share more details. Could you tell us the exact steps you are attempting to take to run the health check?

-Natasha