XCI55AX IP passthrough doesn't work

imarichard
Newbie

Modem is on firmware 3.2.0.

Network connectivity works fine when firewall is behind NAT, but the moment I enable IP passthrough internet access completely breaks. 

No amount of power cycling, or reconnecting changes the behavior. All cables are known good and have been thoroughly tested. Seems like this is a common problem, is there any solution? Or any information about what is being sent by Verizon employees in private notes? 

I just want IP passthrough to work. Otherwise, I might as well just cancel the service. 

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4 Replies
onetakewu
Newbie

hi, 

My IP passthrough works fine when I connect my Asus router to the modem.  Everything in my house is through my Asus router.  However, the issue I have is with the blink camera.  For some reason, it will send motion detection notifications but it won't record clips.  

You can see my separate post regarding this issue if you search on Username.   As of now, the workaround is for me to not enable IP passthrough and just turn off Verizon WIFI.   It works but now I have a double NAT issue, though it hasn't impacted performance yet and I am not doing port forwarding. 

Just curious, what is your setup? What router are you connecting to the Verizon cube?   Did you connect it to port 2 instead of port 1?   And if you directly connect your computer to port 2, bypassing the router, do you get any internet access? 

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mooseark2
Newbie

Same issue with Blink cameras and 2 other manufacturers devices can't communicate with their servers using a TP Link mesh system with IP Passthrough the Verizon gateway

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vzw_customer_support
Customer Service Rep

Hello mooseark2. We would like to troubleshoot your issue and access your account to ensure proper setup. So that we may better assist, we will be reaching out via private message. 

-Erica

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mooseark3
Enthusiast - Level 1

Couldn't login to mooseark2 - had to set up mooseark3 - unable to retrieve PM mentioned above

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