Xbox Series X and Amazon Gift Card Promtion
TjStankavich
Enthusiast - Level 3

Has anyone actually received the promotions offered from Verizon Home Internet? I have yet to receive any of the promised promotions after signing up for Verizon 5G home internet back in December. I have reached out numerous times only to be told I will receive an email that never comes. Support sends private messages but they are no help in fixing the problem. I’m curious if anyone at all has received the Xbox Series X or there $200 Amazon gift card. Someone help!

Re: Xbox Series X and Amazon Gift Card Promtion
vzw_customer_support
Customer Service Rep
@TjStankavich  wrote: Has anyone actually received the promotions offered from Verizon Home Internet?

TjStankavich, we are concerned to read that you have not received any assistance with your promotion concerns. Can you share with us, were you able to complete the redemption process for the offer/offers that you are anticipating? If so, how long ago was that process completed so that we can take a closer look?

-Andi

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Re: Xbox Series X and Amazon Gift Card Promtion
TjStankavich
Enthusiast - Level 3

@vzw_customer_support  I have not  even received the promotional offers yet via email or via the tile on the website. I don’t have the tile to redeem the gift card or Xbox and I have not received any emails. I have received numerous private messages and should have multiple notes on my account. It is very frustrating and exhausting. This should be easy to redeem especially when you’re offering these promotions to new customers that are leaving there old providers.

Re: Xbox Series X and Amazon Gift Card Promtion
vzw_customer_support
Customer Service Rep

We're sorry to learn you're having issues with our promotion. Let's try this for the gift card first. The following steps have helped our customers claim their cards, please give them a try. 

1. Sign in to My Verizon (make sure you do this on the website not the app).
2. Navigate to the My Verizon account page.
3. Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans.

Result: You will be taken to an interstitial page to choose either the Amazon Echo Show 10 (3rd Generation) or the $200 Amazon.com Gift Card.

4. Do the following under the $200 Amazon.com Gift Card redemption tile:

Review and accept the Terms & Conditions by checking the box.
Click Select.
Result: You are directed to the Blackhawk website to redeem the offer.
5. Follow instructions to complete the order.

Note: You must verify email address

**Upon redemption, you will receive the Amazon.com Gift Card within 24-48 hours. Tracking is available here: https://www.yourdigitalrebatecenter.com/#!/ 

~Ivone

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Re: Xbox Series X and Amazon Gift Card Promtion
SpindriftUSA
Newbie

I signed up for the Verizon 5G Home Internet Gateway ($60.00 per month, currently averaging 100 mbps download speed and 10 mbps upload speed) in mid-December 2023, and the only promotional offer that I qualified for was a $50.00 Amazon gift card (ecard).  I had no trouble redeeming the offer and I was able to apply that amount to my Amazon account within two weeks wait time for the confirmation info.

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Re: Xbox Series X and Amazon Gift Card Promtion
livgodmom14
Enthusiast - Level 1

I have had the same issue. I have been given these instructions multiple times--but these instructions assume the tile appears under 'make the most of your plans' and it never does. Next, I hear about escalations and 24-72 hours, or 14-15 business days. Next I hear I made a mistake, that I either could have the xbox or the gift card.....clearly the trending tags on this forum along with a basic google search reveal that the promo was the Xbox Series X AND either an Echo Show or $200 GC.....and that is where I am currently stuck as the poor customer service rep cannot find the promo, even though it can be googled and revealed through these threads and different media outlets. I have been a loyal customer for years, and this is the first issue.

Re: Xbox Series X and Amazon Gift Card Promtion
vzw_customer_support
Customer Service Rep

Hello livgodmom14, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist. 

~Ivone

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Re: Xbox Series X and Amazon Gift Card Promtion
Kerby323
Enthusiast - Level 2

I switch internet providers thinking i was getting an Xbox. It’s been almost 3 months and nothing. Can someone please help me. I’ll take the new promo switch too. I don’t care at this point. 

Re: Xbox Series X and Amazon Gift Card Promtion
vzw_customer_support
Customer Service Rep

Hello, Kerby323. Help is here as we also want to see you get your promotion. Please tell me more. Did you complete the redemption process via your My Verizon account? 

-Natasha

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Re: Xbox Series X and Amazon Gift Card Promtion
Kerby323
Enthusiast - Level 2

Never got it, only received $200 gift card

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