Has anyone actually received the promotions offered from Verizon Home Internet? I have yet to receive any of the promised promotions after signing up for Verizon 5G home internet back in December. I have reached out numerous times only to be told I will receive an email that never comes. Support sends private messages but they are no help in fixing the problem. Iโm curious if anyone at all has received the Xbox Series X or there $200 Amazon gift card. Someone help!
@TjStankavich wrote: Has anyone actually received the promotions offered from Verizon Home Internet?
TjStankavich, we are concerned to read that you have not received any assistance with your promotion concerns. Can you share with us, were you able to complete the redemption process for the offer/offers that you are anticipating? If so, how long ago was that process completed so that we can take a closer look?
-Andi
@vzw_customer_support I have not even received the promotional offers yet via email or via the tile on the website. I donโt have the tile to redeem the gift card or Xbox and I have not received any emails. I have received numerous private messages and should have multiple notes on my account. It is very frustrating and exhausting. This should be easy to redeem especially when youโre offering these promotions to new customers that are leaving there old providers.
We're sorry to learn you're having issues with our promotion. Let's try this for the gift card first. The following steps have helped our customers claim their cards, please give them a try.
1. Sign in to My Verizon (make sure you do this on the website not the app).
2. Navigate to the My Verizon account page.
3. Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans.
Result: You will be taken to an interstitial page to choose either the Amazon Echo Show 10 (3rd Generation) or the $200 Amazon.com Gift Card.
4. Do the following under the $200 Amazon.com Gift Card redemption tile:
Review and accept the Terms & Conditions by checking the box.
Click Select.
Result: You are directed to the Blackhawk website to redeem the offer.
5. Follow instructions to complete the order.
Note: You must verify email address
**Upon redemption, you will receive the Amazon.com Gift Card within 24-48 hours. Tracking is available here: https://www.yourdigitalrebatecenter.com/#!/
~Ivone
I have had the same issue. I have been given these instructions multiple times--but these instructions assume the tile appears under 'make the most of your plans' and it never does. Next, I hear about escalations and 24-72 hours, or 14-15 business days. Next I hear I made a mistake, that I either could have the xbox or the gift card.....clearly the trending tags on this forum along with a basic google search reveal that the promo was the Xbox Series X AND either an Echo Show or $200 GC.....and that is where I am currently stuck as the poor customer service rep cannot find the promo, even though it can be googled and revealed through these threads and different media outlets. I have been a loyal customer for years, and this is the first issue.
Hello livgodmom14, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
This exact thing happened to me and the reps have said the same thing!
I signed up for the Verizon 5G Home Internet Gateway ($60.00 per month, currently averaging 100 mbps download speed and 10 mbps upload speed) in mid-December 2023, and the only promotional offer that I qualified for was a $50.00 Amazon gift card (ecard). I had no trouble redeeming the offer and I was able to apply that amount to my Amazon account within two weeks wait time for the confirmation info.
I switch internet providers thinking i was getting an Xbox. Itโs been almost 3 months and nothing. Can someone please help me. Iโll take the new promo switch too. I donโt care at this point.
Hello, Kerby323. Help is here as we also want to see you get your promotion. Please tell me more. Did you complete the redemption process via your My Verizon account?
-Natasha
Never got it, only received $200 gift card
Thanks for following up. Being on top of your account is crucial, especially if you are managing your offers.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Iโve been waiting 4 months already. Still waiting for my Xbox x. I will be canceling my internet. In 2 months. What a waste of time and money. Never again coming back
We're sorry to read about the issue with redeeming your offer. Have you contacted us regarding this issue? Where did you purchase your service? ~Peter
Yes Iโve contacted Verizon rep and I was told to wait 3 months. Now 3 months past and nothing.
We're sorry for the issues you're having Kerby323, we will be sending you a private message to assist.
~Ivone
I received my Xbox and I got upgraded to the better one because they were out of the the ones in the offer within a week of redeeming it and then I got my $200 Amazon it took me a while because it kept not going to the website but it finally did and I got it maybe 2 weeks after signing up for the rise in 5G internet. I do know you had to get the $80 plan for those redemptions but I did read you had to sign up for it by February. Could you have waited too long and miss the cutoff??
No I signed up at the end of December, So I was well within the time deadline. I also got an email that contained all the information for the both the offers I qualified for .
JO128888, I'm sure that your Xbox and Amazon gift card were a huge part of your choice to get your home internet service with us, and we want to make sure you're able to take advantage of them. We're sending you a Private Message so we can better help.
~Jesse
We're here to help. Let us know if you need assistance. ~Peter
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