I ordered a 5G home internet on 12/31/23. I was promised and Xbox and a 200 dollar amazon card. I activated it on 1/26. I never had an offer show up to redeem either promotion.
I opened a support ticket on the 27th to get info on how to redeem. This has so far gone unanswered.
I called the following day and got a run around from customer service. They said they would escalate and get back to me within seven days.
8 days later with no response I called again. After about five transfers I got someone who really assured me that they would make it right. He said he would discuss it with his manager and would personally call me back within 48 hours.
Turns out he can’t keep a promise either.
This brings me to today, four days after the 48 hour promise. I spent over an hour getting transferred, only to be hung up on when i insisted on a manager.
I then called back and insisted on speaking to a manager right then instead of having the customer service rep go back and forth between us. He said he would call them and try to get them on the line. Well after no surprise they couldn’t get on the line as they were “busy”. He insisted he talked to them and I would receive a phone call by 5 pm eastern time directly from a supervisor.
I sit here writing this at almost 10pm eastern.
I shouldn’t have to chase down a promotion I was promised when I signed up. Seems like this is a common problem, but the fact that there is lie after lie from customer service is atrocious.
Can anybody weigh in on whether they have had luck fixing this and who they needed to talk to?
Spin530, we're sorry about the broken promises regarding those callbacks and the issues you've been having as a whole trying to get your promotions. We're going to make sure you get the updates you're looking for. We're sending you a Private Message so we can better help.
~Jesse
Being on top of your account is crucial, especially if you are managing your promotions. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I’m not seeing a private message from you today
Hi Spin530, per our last message I see we are set to follow up with by 2/20. Please let us know if you have any additional concerns.
-Melissa
Just checking in to see that the Amazon card is still in the works. Has been a month since our last interaction
We know how important it is to make sure you are able to receive your promotion, we'll be glad to help out. To better assist you, we will send you a private message.
~Freddy
It seems as the Amazon card has been addressed and it will be a waiting game.
Where do I stand on the Xbox promotion?
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