I cancelled my 5g internet service online Dec 6, got a sorry to see you go note, but apparently the service didn't disconnect and they are billing me for the whole month. I tried taking the box back to the store the same day and they would not take it. I called the customer service number on several occasions, but a return box was never sent. the website is faulty for not immediately disconnecting as requested and I should not be charged for the whole month.
We always want to ensure that you are billed correctly and will get this issue resolved immediately. A private message is being sent to you to assist you further.
-Sean
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