worst (not yet a)customer experience
easy_vish
Newbie

I moved to a place where Verizon seems to be providing a good deal and access for 5G Home Internet. At the end of the process they say my application is not approved. They asked me to provide additional evidence like lease agreement, visa, driver's licence, or government ID which is fine but the funny thing is that these guys don't accept non-US passports as an ID (which is a very well accepted document in any US government office!). Verizon need to hire an expert. Visa usually expires before the work permits, so it is the work permit which remains a valid document and any US university very well accepts it. Just wasted many hours talking to their agents. Poor policies by Verizon! such a shame. I never had such a worst customer support experience in the US anywhere.

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