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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
19130 5G connecting without service.
Talldend48
Member

Hi, two separate but important items. I am one mile outside of Philadelphia and when they switched on the 5G network. My phone connects to it then gets no service. Confirmed with wife and several neighbors. When I called it took 20 minutes with a baffled representative to report the outage. Very confused why Verizon isn't prepared to intake this feedback. I have a Pixel 6 I can move to 4G but have noticed deteriorating service in Jenkintown, Glenside and parts of Jenkintown. My parents have been customers for 40 years and I have been for 15. We pay double or triple competitors and don't expect problems like this to just go along unidentified and unaddressed. Please flag this to the appropriate person. 

Let me know if there is a key phrase I can use with the reps or anything unique with the Pixel 6. I don't care that 5G isn't available, it should just automatically switch to 4G instead.

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