4 bars of 5g cell signal but no internet
Randomusername473
Enthusiast - Level 2

I am experiencing an issue where my phone says it has cell signal and multiple bsrs of 4g or 5g but nothing on the internet loads, texts take forever to send, and calls drop. It started with the S908USQS3CWF2 update. I have contacted Verizon many times and they don't have a clue how to fix it.

 

 

 

Verizon has told me to try the following none of which have worked.

 

-reset network settings

 

-reset all settings

 

-eject the Sim and re-insert it

 

-use the e-sim

 

-delete the e-sim and recreate it again and use it, and reboot during these steps

 

-turn airplane mode on and then off again

 

- reboot phone

 

-check for updates (there were none)

 

-upgrade cell phone plan (never going to do that, we have unlimited 5g and they're just trying to sell us on a worse plan)

 

They went on to say that the issue is a network issue, which I don't believe is true because my family is on the same network with the same galaxy S22 Ultra device and there web pages take a second to load whereas mine take 5+ minutes to load an internet page from the same location/tower.

 

 

 

This is what they said "It seems like a signal issue where the cell site is not able to sent the signal on your device. I will need to raise a ticket to our dedicated team who will get this fixed form their end. They will be sending an engineer to look at the cell site. It may take 1-2 business days for our dedicated team to get this fixed. Once it is resolved, you will be notified via email once it's resolved."

 

 

 

I doubt this is the case and Verizon just sent out a bad update the essentially bricked the phone for anything other than wifi which is ridiculous.  None of the above mentioned steps worked for me since it was the cause of the bad software update. Does anyone have any other ideas besides factory resetting which I can't do for a few weeks?

7 Replies
elvistopdog
Newbie

I am having the same issue. I can't even use Waze to get around Burlington, VT. I moved here just a few months ago and really need it. It worked fine when I first moved here, but since the last update, it says there's no connection even though I have 4 bars of 5G showing. I am also looking into switching to another carrier.

0 Likes
vzw_customer_support
Customer Service Rep

We are so dependent on our GPS, especially in a new location?  You mentioned Waze.  How are other map apps working, such as Google Maps or iMaps on iPhone?  Is the device and all app updates current?  Has Waze been granted location permission?  What troubleshooting steps have taken place to resolve, such as power cycling the phone?  

-Deb

0 Likes
ChipLuk
Newbie

I am having the same problem. Ironically it took resetting the phone and about five minutes for your complaint to load.  I have an S23 Ultra.  I am thinking that T-Mobile may be the solution, as this was happening with my S21 5G, and started about six months ago.  I honestly think it's an issue with Verizon's 5G, where the phone doesn't know to switch from one 5G receiver to another.  Let me know if you find a legitimate solution beyond the standard call center placebo solution. 

0 Likes
vzw_customer_support
Customer Service Rep

We want to take a look at your concern with your data connection on your device. Does your device have issues with calls and texts? ~Peter

0 Likes
Mattador80
Newbie

I'm in the same boat. When my phone switches to 5G, I lose data. I have to go into Mobile Network settings and bounce back and forth from Global to LTE/GSM/UMTS. Sometimes toggling Airplane mode on/off will work. However, I shouldn't have to. I'm paying for 5G and should be able to use it.

It is so frustrating to pay Verizon their high prices and not have data when I need it. Did you switch over to T-Mobile? I'm interested to see if their data is more constant.  

0 Likes
vzw_customer_support
Customer Service Rep

Hi Mattador80, I'm sorry to hear you're having so much trouble with your connectivity. So we can gather more details we'll be sending a private note. 

-Melissa

0 Likes
vzw_customer_support
Customer Service Rep

Kylesmith1 We're sorry to read that you're having issues with data on your device and we want to help. We have sent a private note.  ~Peter

0 Likes