What make/model is your phone? Haven't seen this question asked before, but I could do some digging around on the internet with a few more details.
Hello, I have attached a link to help you get there, please use your cell phone as the app is the only way to use the compass tool. Please let us know if you need any further assistance.
https://www.verizon.com/support/knowledge-base-303197/
-Jaquetta
We are still here for you support. Please let us know if you have any trouble accessing the compass tool.
-Jazzy
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