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Re: 5G Connectivity for Unlocked Razr 5G
acraftylady2
Specialist - Level 2
‎05-18-2021 03:47 PM

You might have better luck contacting them on twitter for help.

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Enthusiast - Level 3
‎05-20-2021 03:22 PM

Are there @GD0405 community moderators or employees who handle these types of questions? My preference is to reach out through the Verizon forums.

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Enthusiast - Level 3
‎06-17-2021 04:18 PM

Hello @GD0405 I still have not received any response or information about my unlocked Razr 5G being able to access the sub-6 5G network. Can you please provide information on how to do so, or when I will be able to do so?

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Re: 5G Connectivity for Unlocked Razr 5G
acraftylady2
Specialist - Level 2
‎06-17-2021 05:57 PM

If they haven't answered here orsee on social media think you are out of luck getting a response.  

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Enthusiast - Level 3
‎07-01-2021 11:16 AM

If you are correct, that is unfortunate, but I will still keep attempting to receive a response. 

@verizon I still have not received any response or information about my unlocked Razr 5G being able to access the sub-6 5G network. Can you please provide information on how to do so, or when I will be able to do so?

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Re: 5G Connectivity for Unlocked Razr 5G
acraftylady2
Specialist - Level 2
‎07-01-2021 11:23 AM

Are they not even answering you on social media?

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Enthusiast - Level 3
‎07-27-2021 07:15 AM

Hello @GD0405  it has been over six months since I first posted my question regarding 5G connectivity for my unlocked Razr 5G. Can you please provide a response?

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Enthusiast - Level 3
‎08-15-2021 08:27 PM

Hi @GD0405 - still no response. Please have the courtesy of letting me know the answer to my question. 

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Re: 5G Connectivity for Unlocked Razr 5G
drdumont
Newbie
‎10-13-2021 12:40 PM

The reason you are hearing nothing here is because Verizon does not support this unlocked phone in 5G. I purchased one, and spent an hour at the Verizon store attempting to get it set up. (I have a number of Verizon devices, 3 of which are on the 5G network).

Finally the guy said it would work on 4G LTE but not 5G. So solly, Cholly! That's the end of their support.

Since this appears to be the case, I am betting Verizon doesn't want to own up to whatever failure they have. Obviously they want you to pay then a Grand for the phone rather than have you spend less elsewhere.

Welcome to Verizon. Can you hear me now?

 

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Enthusiast - Level 3
‎12-01-2021 06:25 AM

Thank you for sharing.

@GD0405 it would be great to get an official response from you on this. I am paying for 5G service but am unable to get it on my unlocked 5G phone. Please help remedy this issue.

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