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5G Connectivity for Unlocked Razr 5G
BPOY
Member

I purchased an unlocked Razr 5G and added it to my Verizon account. When doing so I spoke with a Verizon rep about 5G connectivity, and they said I would need a new sim card to have the 5G network work on my Razr. I installed the SIM card and have been using the device for a few months, but the 5G network is not connecting. I have another Verizon phone that is connecting to both 5G networks (UWB and sub 6 ghz), so I know it is live in my area. And I have the Get More Unlimited plan.  How do I get my unlocked Razr 5G to connect to Verizon's sub 6 ghz 5G network?

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Member

Hello @verizon, any response to my question? Thank you! 

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Member

Hello,  @verizon, I am still waiting for an update (or any recognition) of this question. Thank you.

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Member

Hello,  @verizon, I am still waiting for an update (or any recognition) of this question. Thank you.

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Member

@verizon, it has been multiple weeks since I first asked for assistance, and there has been zero response. Please help. 

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Re: 5G Connectivity for Unlocked Razr 5G
9wood
Sr. Member

Many others have reported problem with 5g and don't recall any real response or help from Verizon 

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Member

This is frustrating. I have been waiting a month for a response from @verizon. The lack of response to a long-time customer is concerning. 

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Member

@verizon I am still awaiting a response on this question. Please advise how to get Verizon 5G activated on my unlocked Razr 5G. Thank you.

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Member

@verizon Can you please respond to this question? I am paying for an unlimited 5G enabled phone plan, and have an unlocked 5G capable phone, but am unable to get 5G on the device. When will Verizon's sub 6gHZ 5G service be enabled on the Razr 5G?

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Re: 5G Connectivity for Unlocked Razr 5G
BPOY
Member

@verizon I am still awaiting a response on this question. Please advise how to get Verizon 5G activated on my unlocked Razr 5G. Thank you.

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