5G Home Internet Video Calls Issue
Enthusiast - Level 1

I have Verizon 5G Home Internet and starting in January 2022 the video calls lag/choppy. For example, any live video call will be choppy/lag/have bad network connection. This occurs on ios, Mac, and windows. This occurs on Microsoft Teams, Zoom, and FaceTime. 

I spoke to technical support and have exhausted all troubleshooting. 

A Verizon contractor came to my home and said that Verizon has been having this issue with a lot of customers. 

Hey Verizon, can engineers please be contacted to fix this widespread issue?


Re: 5G Home Internet Video Calls Issue
Moderator Emeritus

@Lanes4VZW ,

For issues related to 5G Home, please refer to the 5G Home page on the Verizon Fios Community.