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5G Home Internet outage
Rod8503
Member

Located in Houston. Had 5g Home internet installed in october of last year (2019). Worked great for a few weeks then randomly went out. Verizon had no idea what happened, then told me we were being throttled, then it was a capacity issue with the "node" in our area. This went on for TWO MONTHS. I enjoyed constant calls and incredibly long hold times with each call to Verion tech "support" and had numerous techincians booked to check and remedy the issue. The problem is that a majority of the technicians never showed up, even when I called both the day before and the morning of to confirm the appointment. Nothing. No one. I had to get a family member to go into a store and SIGN UP FOR A NEW SERVICE to get a fudging technician out to my home to fix the current issue. And now, after finally having an internet connection above 1-3mbps, the 5G has gone out AGAIN. EXACTLY the same problem as before. Seriously Verizon?? What gives??? Do your customers mean nothing to you???

Re: 5G Home Internet outage
JunC
Member

We got our 5G Home Internet last July, 2020 here in Anaheim, CA.  It was great getting 2 Gig download and 85 Meg upload, until last Sunday. Now I am just getting 15 Meg download and 35 Meg upload. Customer service told me not to worry, they will be working on it. It has been three(3) days and nothing has happen. Still slow download speed.

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Re: 5G Home Internet outage
JCluff
Member

I have the new 5G router in my house for home internet and my service has been going out almost daily and I’ve had to power on/off my 5G box in order to get it back.  On Sunday, it went out 3 times within a short period of time while I was watching TV.  I rarely had this type of outages with Spectrum and never recall it ever happening during the day.  Is this typical?  If so, then I think I would be better off going back to Spectrum versus dealing with these outages.  I can’t afford to have my network go down in the middle of work or during an online meeting.  The last two days, the outages occurred while I was in a meeting with another employee.  I can’t afford to have the network go down while in a meeting with my customers.

Re: 5G Home Internet outage
magranholm
Member

I have the exact same issue..  as is this service is pretty much useless

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Re: 5G Home Internet outage
magranholm
Member

Verizon can you address this please.  I had the tech out on 6/4 and they swapped the unit.  I suspect it's not the 5G nodes having a outage but the router itself simply having some type of software error and hanging.   Has anyone else noticed that you can't get logs out of the router?   The only way to get signal and everytihng working back is a hard reset via power.   So far I give the service a giant ZERO and is a complete fail.    I think I will be packaging this paperweight and sending it back.   This should be a carrier class service and fail on extreme rare occasion not several times a day as it is happeing now.   I am testing this and have multiple internet paths I'm a bit sad this appears to not be a reliable addtional WAN path. 

 

  

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Re: 5G Home Internet outage
acraftylady2
Sr. Member

This forum is for Verizon wireless cell phones so you are in the wrong spot for home internet.  Mary

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Re: 5G Home Internet outage
kh-taylarie
Moderator
Moderator

For issues related to 5G Home, please refer to the 5G Home page on the Verizon Fios Community.  

 

 

 

 

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