Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
5G Internet Box Keeps Randomly Rebooting!
SteveKells
Member

I've had Verizon's 5G Internet Box/Cube for about 5 months. Everything was peachy for the first 4 months with absolutely no issues.

Unfortunately the last month has been a nightmare. For some odd reason my Internet Box randomly reboots itself about once every other hour. I've contacted Verizon several times and they seem to have no idea how to fix the problem. I've been shipped (2) replacements, and it's clear that the connection issue isn't within the device it self.

I feel pretty upset, I have Zoom classes that are extremely important and losing a connection in the middle of class is unacceptable.

Has anyone else experienced this problem? Is there something I can do to fix this issue? I'm considering leaving Verizon altogether to go back to Comcast. It would be an easy transition considering Comcast now offers cell phone service.

-17 year customer.

0 Likes