Been having severely slow data speeds like 0.1-0.6mbps download since the mmwave/ultraworstband deployment.
Have tried everything with support and still have terrible speeds and the network department just keeps closing the ticket with a generic "your network ticket is closed" https://www.verizon.com/support/signal-concern-resolution link.
This is in multiple areas over Sonoma County and on multiple devices, so I know it's an issue on their end. I have heard "network congestion" as the reason that comes back to tech support but no one at Verizon seems interested in resolving this with more towers/bands or better fair-queue throttling or whatever they need to do to fix it.
Hi there, thank you for reaching out in regard to your ticket. We apologize if the response is unclear. We will be sending a Private Note to go over this with you more in depth.
-Melissa
We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile
-Deb
Same here in New Orleans recently. No 5G service in my apartment since this past Friday. So bad that as soon as I pull up to my apartment building, I see the X over my bars show up and disconnecting. Home 5G works, so far. I am now paying for a 5G phone with 5G data that only works intermittently outside my apartment. I'm pretty much stuck with a Wi-Fi phone at home. Actually, makes sense. I was looking into buying Verizon stock recently and backed off because of all the negativity surrounding Verizon's bad 5G. Glad I decided to not buy. If this doesn't get better soon, I'm switching carriers.
HughGWreckshin We're sorry to read about the issue with service in your home. How far from your home do you have to go before you get service? ~Peter
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