5g home internet and data on phone not working

Located in cinci Ohio area. 
Since Thursday we have had spotty service AT BEST. 

Home internet isn’t working AT ALL spent at least 5 hours on the phone with Verizon customer service over the holiday weekend between 2 phone calls and STILL don’t have service. 

My phone functions great if I turn off the 5g data. 

However our internet not working at all is completely unacceptable. 

I put in a ticket Saturday and have yet to get an update. 

Is anyone else having this issue??