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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
5g uw and hotspot
JaydedRN
Member

Approximately a week ago we started to receive 5g UW on our phones at home.  We live in a rural area and use mobile hotspots.  We have no other choice.  Since the “upgrade” none of our devices will stay connected to our mobile hotspots. Never had an issue with the LTE.   What can I do?  

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Re: 5g uw and hotspot
vzw_customer_support
Customer Support

JaydedRN,

 

I depend on my service every day and would be concerned too if I were having any issues. So we can best help, can you please clarify what you mean with "none of our devices will stay connected to our mobile hotspots"? What devices are you trying to connect to your hotspot? What are you seeing?

 

-Christopher

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