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5g uw and hotspot
JaydedRN
Member

Approximately a week ago we started to receive 5g UW on our phones at home.  We live in a rural area and use mobile hotspots.  We have no other choice.  Since the “upgrade” none of our devices will stay connected to our mobile hotspots. Never had an issue with the LTE.   What can I do?  

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Re: 5g uw and hotspot
vzw_customer_support
Customer Support

JaydedRN,

 

I depend on my service every day and would be concerned too if I were having any issues. So we can best help, can you please clarify what you mean with "none of our devices will stay connected to our mobile hotspots"? What devices are you trying to connect to your hotspot? What are you seeing?

 

-Christopher

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