I'm having one heck of a time trying to activate a 5g moto mod. I already have a 5g unlimited plan, and when I click the thing on a moto z4 the auto activation fails every time. Verizon tech support is totally useless, heck I never spoke to a single person that knew what a moto mod was or that it had a sim card. I did get a help ticket put in once I had spoken with 6 different tech support reps.
When attaching the mod it does bring up a up sale page in web browser, but there's no way to do anything from there, and it dead ends you after entering account info.
I'm about to give up and just return the mod and forget about it.
Because it's a gimmick. If you have UW 5G in your area, get a phone with a real 5G modem. If you don't have UW in your area, sell/return the moto mod. From what many people brought up, Verizon's nationwide 5G is slower than 4G.
I agree it does seem to be a gimmick, however it still shouldn't be impossible to activate. I do have 5g uwb in my city, even though it only works outside, standing directly under a 5g tower. I hear you when it comes to just buying a 5g phone, but I'm not dropping that kinda money on something that won't benefit me in the end. This moto mod is a personal test of the local 5g build out, for my own curiosity and needless to say it's not going good so far.
So I got someone from Verizon who was knowledgeable. They had the mod setup as a connected device, issue the device a dead number, had to give them imei and iccid. Once that was done the device still didn't want to auto activate, so I did a factory reset on the moto mod, and after a few minutes it finally auto activated.
FYI to anyone who cares, the moto mod on 4g lte seems to get a better overall signal than the moto z4 itself. The reception in db is better and it reflects on speed tests.