Calls dropping and SOS note
Enthusiast - Level 1

Since I upgraded to the iPhone 14 Max Pro, calls keep dropping and get SOS message. Nothing else has changed and when I call Verizon support I get a darn text response. This is ridiculous!!! 

1 Reply
Customer Service Rep

Congrats on the new iPhone 14, msliz1118. It certainly is a tarnishing experience to have a new device dropping calls and falling into SOS mode, and we're here to help. Can you share with me the cross streets and city where this issue happens most frequently? Do you know any other Verizon users or devices having a similar problem in the same area?