Can't connect to Verizon Home 5G, Even Outside
MAROLS76
Enthusiast - Level 1

My address passed the order test to get the gateway shipped, and I can see that the closest Home 5G Tower is about 4 blocks away. There are a few places in the house that work in theory according to the App 5G locator tool. But, I have only the red no signal light on the gateway everywhere. Even if I use a power outlet near the door to test for a signal outside in the yard facing in the direction of the tower, nothing. Is it fair to say that this just isn't going to work? Do I need to bring in a Verizon technician to confirm before I can return without a fee?

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2 Replies
treebee72
Newbie

Did you ever get this issue resolved? I'm having the same problem. Thanks.

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MAROLS76
Enthusiast - Level 1

Nope, gave up, cancelled, and am returning the equipment.  

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