Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
The problem started at the time I upgraded my phone to a Pixel 4a. I will suddenly be unable to make or receive phone calls, or texts. It happens every once in a while, with no pattern as to place or time. I've tried turning airplane mode on and off. I've tried turning advanced calling on and off. I've tried resetting the network settings. I tried factory resetting my phone once too. Nothing seems to help. I called customer support and was told that my account plan is deprioritized and to make basic phone calls I need to upgrade my plan. Is this correct?
That makes absolutely zero sense..you definitely got an agent that was a new hire...(or a shady one hoping to con you with a plan upgrade because Verizon is pushing those)
The only thing that can be depriotized is data speed, not voice calls.