Cell Signal

[jwhit242]

My husband and I both recently upgraded to the Galaxy Z-Flips and were so excited but it seems our cell signal is getting worse and worse. My signal on my way to work (in North Carolina near Charlotte) used to be excellent with Verizon but lately it has been awful! I think the signal issues started around the time Hurricane Helene hit western Carolina because many of the towers were down completely for a while and had to be repaired. But since they've been back up signal is still extremely poor. To the point where almost all of my calls drop eventually. It's to the point where both of us are about to switch carriers.

[vzw_customer_support]

Hello jwhit242, I hope you and your loved ones are doing well after the Hurricane incident. We understand how important it is to be able to rely on your device for phone calls and this is not the experience we want you to have. I will be sending you a PM to better assist you with your calls. 

-Luis

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to the signal issues you've experienced on your new Galaxy Z Flip devices. This service concern is specific to an individual account, so we would need to continue in Private Message to fully resolve the issue. Please contact us if you still need support.

~Izzy