Coverage Issue

[Stew55068]

Is there a way to submit a coverage issue in my area?  The zipcode is 55068 and according to the coverage map everything is 5G Ultra Wideband.  However when driving or walking in my neighborhood, I consistently lose service and drop calls.  HELP!

[vzw_customer_support]

Thank you for making us aware of the issues you're experiencing. We don't want you to struggle in your neighborhood. You can take a look at any potential issues and submit feedback here: https://www.verizon.com/support/check-network-status/ 

Can you give us more details about what happens? What signal and how  many bars do you have in the area? How far away do you need to be to notice improved service?

~Jesse

[SynthpopAddict]

Assuming you have a 5G capable device, if you are constantly losing service and calls are dropping, there are a number of things to try besides using the "Check network status" link the Vz rep posted earlier.

• Try a network reset on your phone as this forces it to reconnect to the towers completely new and erases any saved WiFi networks
• If your SIM or eSIM is a few years old, you might need a new one
• If 5G UW service is a new thing in your neighborhood, your account probably needs to be reprovisioned so your phone knows to use all the available spectrum
• Depending on your service plan, you may be experiencing deprioritization on the towers
• There are numerous things which can interfere with cellular reception: being at the wrong angle to the nearest towers, bodies of water, something producing strong EMF, certain building construction materials are just a few.