It's been the sixth day since my phones are without internet and I can't use the boosts that I added, will anyone help me in the end? These will definitely be the last months that I use Verizon.
Hello there,
A few days ago I did a 1 GB boost on my account ($15 added to my next bill), but the internet never showed up on my phone. Chatting with your support did not do anything, how long this will continue?
My case #*****
Why should I spend my working hours for your technical support to solve the problem? I have been your client for more than 10 years and I no longer have any patience to stay with you. Absolutely ridiculous.
Today I spent again 2 hours chatting with your support. The agent told me that the problem is that "safety mode" is on. She switched it to OFF on her side. Then she told me that I already used 2 GB boost (1 GB I added at the end of March, and one today around noon). I can't believe this kind of service.
Thank you for those details Nikela. We understand how important it is for you to be able to access your data and to utilize Data Boost when needed. After the Safety Mode feature was switched off, did we complete any confirmation that you were able to access the Data Boost? We want to ensure that if that is the cause of the issue that it has been resolved.
-Andi
No! The agent told me that the problem is that "safety mode" is on. She switched it to OFF on her side. Then she told me that I already used 2 GB boost (1 GB I added at the end of March, and one today around noon).
So, you tell me that I cannot use my boost because I have the "safety mode", then you turned it off you started to tell me I don't have any boost, I used them... when? I chat with you every day that I don't have fast Internet, I load any text page for 5 min.
I attached a screenshot from my account, that clearly shows I haven't use anything from my boosts
Thank you for sharing those additional details Nikela. We will be reaching out to you via Private Message so that we can access your account and review your account details.
-Andi
It's been the sixth day since my phones are without internet and I can't use the boosts that I added, will anyone help me in the end? These will definitely be the last months that I use Verizon.
Me too.
I'm frustrated. My 10gb still has 17 percent left it says
And I purchased 2 gb of boost that shows each one in full green.....not being used......
So I have 17 percent of 10gb left and an additional 2GB I purchased.....one on April 7th and one on April 11th.
And it still shows I'm out of data and will not allow me access to data with 2 days left in my cycle.
Would you guys be ticked off????
I better get some type of knowledgeable answer besides the blank stare I got from in person NO HELP Verizon lady.
Also a nice credit to my account should happen.
The lady simply told me to upgrade to a unlimited data plan and looked at me like it's my fault.
Well guess what??
Not my fault. Nice try
Sorry.....but you'd be mad too
Hello,
I'm so sorry to hear the same.
I was without the internet for 7 days, but in the end, they fixed this problem. As I understand, they have a technical problem with the safety mode; if it is turned on, then the boost is not used. But disabling it in the account does not change anything, this change will only be applied in the next billing cycle.
I spent maybe 5 working hours chatting with support agents (horrible, every day a new person, they don't even try to understand the problem, they said that I used boosts).
But in the end, the Internet started working, I did not receive any explanation of what it was and not even an apology! But I think it's the Safety Mode problem.
Wish you a lot of patience.
Nikela, it's awesome to hear your issue is resolved. We truly apologize for the inconvenience. I do see that we needed to fix the issue on the back end to get the data boost working. We are here for support if you have any other questions.
-Natasha
No matter how many times I change my plan it says itโs not eligible for a data boost and I need this hotspot till the 26th
Hello, Connorb272. Help is here as we know how important it is to have access to your data and Mobile Hotspot. Please share more info. Which plan do you currently have?
-Natasha
Nikela, did your billing cycle start over? Is that why your internet started working or did they actually fix/change something?
I have the same issue and after 7 or 8 hours talking to support I was told I have to switch to unlimited data.
Hello, Tm65. Help is here. We want you to have access to the data you have purchased. Does your account/phone show you are currently in safety mode?
-Natasha
I purchased 2 gb of boost within 3 days.
It says I'm out of data but it still shows 2gb of boost unused just sitting there.
I've had so called experts try everything.
Verizon is up to something bad.
I normally don't run out of my 10gb per month.
I'm upset.
I better get answers when I call them tomorrow
I've tried everything
Same problem...ran out of data, went into safety mode, bought a data boost of 1GB, remained in safety mode. So essentially the 1GB is unusable. Called and was on with two different people (one was a "manager") for over 45 minutes and was told that safety mode would remain on until the end of my billing cycle. So why buy a data boost?? Their solution was to change to an unlimited plan (i.e. their fix was to try to make more money off me) Did the online "chat" with someone today, was told the same thing. She said it will be "fixed" when your new billing cycle starts...um no, that doesn't "fix" anything. I will then just get my regular monthly data. And that doesn't help me NOW. I even showed them where their website specifically says..."Buying a Data Boost returns your account's general and Mobile Hotspot use to 4G LTE / 5G speed for a 1 GB duration per Data Boost." But they don't seem to think there is a mistake/problem. In the end, they gave me a refund for my boost, which is little consolation if I need to use my data for the next six days.
Hello julbun. Thank you for sharing your experience with data boost and staying connected with the speeds you need. We would really like to get a fresh look at your account and with your help, discuss more details about your budget and needs. Please reply to the following private message to discus account details.
-Deb
Iโve the same issue for the last couple of days.
Purchased 2 GB in a data boost and have not been able to use it. Iโve called once and chatted multiple times. Kept getting told I already used the 2 GB (in the 24 hours that we bought themโฆwe never use that much in 24 hrs). Finally got to technical support and they told me Iโve NOT used ANY of the 2 GB. They did something with codes on the back end. Checked it the next morning. Still doesnโt work.
Finally was told to turn off safety mode in the My Verizon app. Tried that and thought I fixed it yesterday but that is not the case.
Was asked during each chat or phone call to switch to unlimited. I said no every time. We rarely go over our allotted data amount and use the data boost if we only need to which is usually once or twice a year.
Iโve been taking screen shots daily of my Verizon app to show we havenโt been able to use any of the 2 GB. It is really frustrating.
At this point I donโt think it will be fixed by the time our billing cycle starts in 2 days. We will be requesting a refund.
Something is up for sure. Weโve never had these issues in the past.
Oh no! Having access to your service, especially when you are traveling is crucial, and we'd like to help as fast as possible. Please tell us, what model is your device and is the software up to date? Are you getting a specific error when you try to use data?
~Maria
Iโve gone through all the troubleshooting steps and have the most up to date software on my phone. When my husband is back from traveling this week he will be calling to request a refund for the data boost. Still havenโt been able to use it.
Same problem. Very frustrated at this point. Have done all of the troubleshooting and hours on Verizon chat. Have gotten nowhere. It is obvious this is their problem. They keep trying to sell me an unlimited plan... again very frustrated- very poor service.
I'm having the exact same problem and am on chat with a customer service representative who is explaining it is a "known issue" and my only resolution is to purchase an Unlimited Plan. This, after taking my $15 and then not actually providing the data boost. I have been a customer for over 20 years and find this absolutely outrageous.
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