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Degradation of Service - North Alabama
jbmhsv
Enthusiast

Ever since the recent upgrades for the 5G network, my phone and internet service has declined significantly.  There are towers near all places of interest (at home, during commute, at work, etc.) yet the only place I have satisfactory use of my phone is while I am home and on my personal network.  For as much as Verizon charges for service, I would expect better when an upgrade is performed.  This is wholly unacceptable and seen as a waste of consumer dollars.  If Verizon expects my continued patronage, I would hope that they address these issues sooner rather than later as there are many other people with the same issue in this coverage area.