Device Health Check - Your phone can't automatically switch to a faster network if it's available. You're better off in LTE/CDMA or global modes for b
RSPIET
Enthusiast - Level 2

When I run the Device Health Check on the My Verizon App, I get the message:
Your phone can't automatically switch to a faster network if it's available.
You're better off in LTE/CDMA or global modes for better signal strength.

Re: Device Health Check
vzw_customer_support
Customer Service Rep

By running the Device Health Check, you are getting the optimal option for your device to work. We recommend you to follow this recommendation you have obtained this time, so you can have an optimal signal strength, otherwise your service might not work properly.
If you need any assistance, we recommend you to send us a private message on Facebook or Instagram, or a Direct Message on Twitter.
Rest assure, we will be there for you!

>Edd

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Re: Device Health Check - Your phone can't automatically switch to a faster network if it's available. You're better off in LTE/CDMA or global modes f
tomasasix
Enthusiast - Level 3

Same here. Here is I think why. I almost fell like their nationwide 5G is caped to 25mb/s. I never seen 5G over 25mb/s and since Verizon blocked us from switching between 4G to 5G, you have to hope the phone does the best job. My phone is sometimes struggling and bouncing between 4G->5G and my phone is worthless. 

Screenshot_20230312_171748_Chrome.jpg

Screenshot_20230318_105607_Chrome.jpg

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Re: Device Health Check
vzw_customer_support
Customer Service Rep

Hello there, Tomasasix.

I'm sorry you've had this experience with our service. I will be more than glad to assist you and I can assure you, we can resolve any issue that you may are going through. Please, send a private note for more assistance. 

>Tania

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Re: Device Health Check
tomasasix
Enthusiast - Level 3

I know how to fix it.

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Re: Device Health Check
vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us, my name is Adriana, and I am your customer service expert, ready to help!
It will be my pleasure to assist you today, please feel free to send us a PM if you have any questions or concerns you need assistance with.

 

 

>Adriana

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Re: Device Health Check
RSPIET
Enthusiast - Level 2

How do I fix this? I cannot get an answer from Verizon. I have tried their chat and their 1-800 number. Both were worthless.

 

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Re: Device Health Check
vzw_customer_support
Customer Service Rep

Hello there. Thank you so much for reaching out to us. Please, do us the kindness of sending us a DM. Let us know what is happening. We want to help. 

 

*Faith

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Re: Device Health Check
RSPIET
Enthusiast - Level 2

Your replies don't offer a solution, just a note to DM you. How do I DM you? I'm not sure what this means or how to do it.

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Re: Device Health Check
LawrenceC
Moderator Emeritus

Hi RSPIET,

 

To send a private note, click the username and then click "send message".  Screen Shot 2022-12-27 at 10.08.57 AM.png

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