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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Escalation Unresolved
BrokenPromises

I have had numerous promises by Tier 2 managers to address issues that I've been experiencing, however nobody has actually followed through on the promises that were made; I have yet to receive a call from anybody in management.  How do I submit a further escalation and submit a formal complaint for the managers that did not follow through? 

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