I’m switching carriers after being a Verizon customer for over 20 years because they no longer provide acceptable network or customer service, the very two things that they used to pride themselves on. The Verizon network has become disastrously unreliable and their customer service is now non-existent. I could spend time describing my experiences, but many have already done so in detail. I wish there was a way to report network problems. I wish there was a way to have an actual conversation with an actual human about why service is so poor. Mostly I wish that Verizon would provide the cellular service that we are paying for…
We're sorry to hear that you've decided to leave us after 20-years, crb551. I know how important it is for my service to be reliable when I need it to work, and also to be able to speak with someone when having an issue. Hopefully we're not too late, because we're here to help. Please be on the lookout for a private note from us.
I also have been with Verizon for over 20 years. I have an Apple iPhone 14. When I am out and about, I am showing 5G, 4-5 bars, no connection. I stare at the buffering circle and get angrier by the minute. My husband has At & t. No issues.
Hello, janh54, we certainly appreciate your loyalty over the last two decades and don't want to see you go. I'm sorry to hear you're running into issues with your iPhone and we're here to take a closer look at what's going on. So we can best assist, we will be reaching out via Private Note.
After I posted this message I finally received some private messages from Verizon asking vague questions about when and where the poor service occurred. Frankly this is too little to late, and even when I diligently answered their questions I received no coherent reply.
I think the issue that many of us are coming to terms with is that 5G cellular service was marketed by Verizon as "high speeds, low latency and massive capacity" In my experience it is in fact low speed, high latency, poor reliability and indeterminate capacity (connectivity is so poor that I can't even assess this claim). There may be brief moments of high speed communication, but when averaged with long periods of zero connectivity it creates a service model so poor that it's hard to imagine who would choose it. It's like owning a Formula 1 car that can travel at unprecedented speeds in a few locations but is otherwise useless. I would much rather revert to the days of higher reliability, even if this means no increase in speed for the foreseeable future.