Home Internet 5G password rejected on iPhone 15

[casepc]

I have my Verizon 5G home internet set up.  All devices are connected properly.  My iPhone 15 (brand new) connected initially with home internet WiFi name and Password.  After about a day, the iPhone 15 is disconnected from the WiFi and will not take the password.  It says, "Incorrect password for my Wifi" (I have checked many times to make sure I have the correct password).  I have unplugged the router several times and tried to reset, but the same thing keeps happening.  Thanks, for some help!

[vzw_customer_support]

@casepc  wrote: I have my Verizon 5G home internet set up.  All devices are connected prop erly.  My iPhone 15 (brand new) connected initially with home internet WiFi name and Password.

We appreciate the details that you have shared with us and we want to ensure that you are able to connect successfully. You shared that other device can successfully connect to your 5G Home service. Is the iPhone 15 successful in connecting to other Wi-Fi networks that require a password? 

-Andi

[casepc]

Yes, I am able to connect to other Wi-Fi with my iPhone. It’s only on my home 5G Verizon network that I am unable to reconnect after it kicks me off. Then when I try to put in my password, it says it is the wrong password. Which it is not.

[vzw_customer_support]

Thank you for the additional information. So that we can better assist, we will be reaching out to you to assist with further Troubleshooting steps. Be on the lookout for a Private Message from us.

-Andi

[SynthpopAddict]

Did you change the name of the phone on the internet gateway?  I am not that conversant with the home internet stuff, but I've seen things elsewhere in the forums where if you change the device names on the internet router, then said devices will no longer be recognized.

[casepc]

No, I have not changed anything. My phone was completely completely set up about a month before I received the Verizon gateway 5G home Internet.

[T30Wulf]

Hi @casepc ,

Have you tried "forgetting" your home network  on your iPhone 15 and then trying to re-enter the valid credentials to get back onto the network?

[casepc]

Yes, I forgot the network.  Turned off my phone.  Rebooted the Gateway.  Signed on again, the next time I looked it had kicked me off and would not accept my password.  Also, my daughter and wife say they are regularly kicked off.  Could it be the Gateway?  We run a home office and require a consistent internet service.

[T30Wulf · Accepted solution]

@casepc  ,

I agree with @SynthpopAddict , it could be a gateway issue. Have you tried changing the password of your home network via ethernet (this would require using a PC and ethernet connection) and using the new credentials to log in wirelessly on your iPhone 15?

Please be advised that changing your network password will effectively kick all wirelessly-connected devices off the network until the new password is entered. This comes with some risk as you have mentioned you are running a home office off your network and currently connected devices are already experiencing connectivity issues.

If you are not comfortable doing so (which is completely understandable), the next step would be to contact Verizon Tech Support and request a new router to be sent to you as the one you currently hold might be experiencing technical issues.

[SynthpopAddict]

It's a problem with the internet gateway and not the phone if the phone can connect to other Wi-Fi networks without issue.