Intermittent Service

[Chaz112]

For the last two days, I have only had mobile service for maybe an hour total (a few minutes at a time) out of every 12 hours.

When my service isn’t working, I can’t send messages, make calls or use any apps that require an internet connection.

This has happened at least 5 or 6 times in the last 6 months, lasting from one or two days, or up to a week at a time.

I pay for the unlimited plan on two devices, and it happens on both devices simultaneously. Getting home internet where we live isn’t really an option at the moment. So when this is happening, I literally have no way to connect to verizon to get help. I’ll be lucky if this will even post.

it’s getting rather irritating that I pay for a month of service, but only get three weeks. I’d like to know what exactly is going on to cause this. If it can’t be fixed, I’ll have to change providers.

Both Devices are iPhone Se (2020)

We currently live on the Hilo side of the big island of Hawai’i.

[vzw_customer_support]

Hello, Chaz112. Help is here as you definitely deserve some answers and a resolution. Thank you so much for the info you have provided thus far. Let's gather more info. Does this issue primarily happen while at home? If yes, what do you experience upon leaving your home with your service? When did this begin? What is your zip code? 

-Natasha

[SynthpopAddict · Accepted solution]

That sounds like a network outage to me.  Does the Check Network Status link at the right under "Get help from Verizon" indicate any problems in your area?  Downdetector (https://downdetector.com) is also a useful site for reporting or checking on outages.