Is it possible to turn off UW band only?
geygan
Newbie

On 5G my service is (was) very healthy, really fast and reliable. However recently (2+ years) 5G UW has been showing up instead of 5G in my area and whenever this happens I cannot do anything on cellular, it does not load at all. This is with full bars, 90-100% signal strength; calls do not appear to be effected but I cannot say for certain. I have never had a call dropping issue.

To remedy this I have turned off 5G entirely and have been using LTE service as it is the only way I can get a good cellular connection. 

is there any way to disable the UW band at all? I am on an iPhone 12 Pro Max and cannot find anything like that anywhere.


If no, any other workarounds?

 

Thank you in advance!

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Re: Is it possible to turn off UW band only?
vzw_customer_support
Customer Service Rep

Hello, geygan, I'm sorry to hear you've been experiencing trouble with your 5G data connection. Rest assured we're standing by to help investigate what could be causing this issue. You mentioned that you are currently using LTE for data. Do you recall what cellular data setting your iPhone was set to previously before making this change? When trying to use data, are you experiencing an issue at a particular location? Would you mind sharing your zip code so we can take a closer look at the area?

-Lauren

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Re: Is it possible to turn off UW band only?
vzw_customer_support
Customer Service Rep

We definitely want to help you out with your concern in regard to your data connection. Did this issue start after an update? Does this happen everywhere or just in a certain area? ~Peter

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Re: Is it possible to turn off UW band only?
vzw_customer_support
Customer Service Rep

Hey there, geygan. Just wanted to reach out again to let you know that we're still available for you here. Please don't hesitate to review our questions above and share some additional details. We're standing by.

~Izzy

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