LTE Network Extender error 6A

[LisaFelice3]

Because I have dropped calls and delayed receipt of texts in my home, I have had a new iPhone, 2 extenders sent to me in the last 19 days of support and troubleshooting repetitive chats, calls, texts, visit to the store not one tech can figure out how to make the extender connect. It is IN THE WINDOW, connected to the router.

The only solution might be to sign up with a new carrier after 26 years of Verizon wireless and even more years with Fios.

[vzw_customer_support]

Hello LisaFelice3! I'm sending you a Private Message here so we can assist.

-Josh

[jav6]

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@LisaFelice3 wrote:

Because I have dropped calls and delayed receipt of texts in my home, I have had a new iPhone, 2 extenders sent to me in the last 19 days of support and troubleshooting repetitive chats, calls, texts, visit to the store not one tech can figure out how to make the extender connect. It is IN THE WINDOW, connected to the router.

The only solution might be to sign up with a new carrier after 26 years of Verizon wireless and even more years with Fios.

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What model iPhone do you have? There are posts on this forum regarding some models not connecting to the 4g LTE Network Extenders.  Also, the extender requirements specify an internet broadband (cable) connection (not FIOS nor satellite).

[LisaFelice3]

Thanks for commenting. On April 4, I upgraded to iPhone 16e. Cannot seem to find my FIOS internet/cable plan on MyVerizon (!) Why would VZW recommend an extender if it would not work with my FIOS? From my experience, it IS possible!

[jav6]

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@LisaFelice3 wrote:

Thanks for commenting. On April 4, I upgraded to iPhone 16e. Cannot seem to find my FIOS internet/cable plan on MyVerizon (!) Why would VZW recommend an extender if it would not work with my FIOS? From my experience, it IS possible!

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What model LTE Network Extender from your experience did you have that worked with FIOS?  Maybe the older versions (Samsung) didn't but the new/current ASKEY does. Maybe Verizon FIOS may work but other FIOS vendors didn't.  I don't have FIOS so I can't test. Have you checked settings in the connected router, e.g. IPSec for one?

[LisaFelice3]

I now have my THIRD LTE network extender. This time I get "Server error 5A."  Can someone help me? I've been working on this problem of dropped calls since April 4, TWENTY DAYS AGO.