MMS Stopped Working on ALL Phones on My Account after Changing to the 5G Plan
jmquay
Enthusiast - Level 1

MMS stopped  working on ALL 6 phones on my account after changing to the 5G plan 8 days ago. Thus, none of us can send group texts or text photos any more.  I contacted tech support and spent a couple hours exhausting all troubleshooting procedures with both level one and level two tech reps, including resetting my settings.  Message+ gives me a "Failed" message, Online Texting says "Sent" (but they do not send and show up as "Failed" in Message+), and Messages says, "Invalid Destination Address" when trying to send a photo or group text.  It appears that there has to be a problem with my account/on Verizon's end, as opposed to 6 separate device problems that all developed at the exact same time (when my plan was "upgraded").  So far I have not been able to get this resolved and would appreciate any help or insight as to what to do.

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Re: MMS Stopped Working on ALL Phones on My Account after Changing to the 5G Plan
jmquay
Enthusiast - Level 1

I figured out the problem.  When my plan switched over to 5G, picture & video messaging was blocked on all lines (perhaps this is the default), and I wasn't notified about this change.  When I called tech support, the first person unblocked it, but obviously did so only for my line.  My attempts to send group texts and photos were to others on my account and wouldn't send because they were blocked.   I went to the Verizon app and unblocked this for each device and it's working fine now for us all.

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Re: MMS Stopped Working on ALL Phones on My Account after Changing to the 5G Plan
jmquay
Enthusiast - Level 1

I figured out the problem.  When my plan switched over to 5G, picture & video messaging was blocked on all lines (perhaps this is the default), and I wasn't notified about this change.  When I called tech support, the first person unblocked it, but obviously did so only for my line.  My attempts to send group texts and photos were to others on my account and wouldn't send because they were blocked.   I went to the Verizon app and unblocked this for each device and it's working fine now for us all.

Re: MMS Stopped Working on ALL Phones on My Account after Changing to the 5G Plan
vzw_customer_support
Customer Service Rep

Hi Jmquay! Our goal is to provide you the best experience. Please send me a DM and allow me the opportunity to assist you as you deserve.

>Alex

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Re: MMS Stopped Working on ALL Phones on My Account after Changing to the 5G Plan
vzw_customer_support
Customer Service Rep

@jmquay ,

It's great to know that you contacted us, and we were able to fix your texting issue. There is definitely not a default blocking option set up on your line when changing plans, especially since we've been offering unlimited texting for years. The rep removed and then re-added the feature for you, which is basically like a special version of restarting your phone. Thanks for using our community forums! 

-Russell

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